Returns & Refund policy - Online Shopping
Returned goods by post
Prompt refund or exchange will be given after verification if goods are received within 21 days in perfect showroom condition, with the original packaging, label and original receipt.
Please send returns of orders placed through our website to Cyclopediauk.com Returns Department and post it to either of our shops (please see addresses below).
Please note that postage charges are not refundable, and return postage charges are to be met by the customer (unless it is a proven faulty item).
Helmets are not refundable, as per the current Health and Safety Regulations.
DVDs, videos, books and software are non-exchangeable and non-returnable, unless incorrect or defective.
Goods should be sent via insured, trackable delivery for your protection.
For an exchange request please note that your statement will show 2 transactions: the refund of the original order and the charge for the replacement order.
The 21 days start from the day of despatch, but as a minimum includes a period of 7 working days from the day after delivery to you as the permitted cancellation period. This would not apply for special orders taken on behalf of the customer.
Exchanges can also be made in person in one of our shops.
For queries and further information, please email info@cyclopediauk.com
Cyclopedia
Our Shops
High Street, Kensington
262 High Street,
Kensington, London
W8 6ND
Phone: 020 7603 7626
Fulham Road, Chelsea
256 Fulham Road,
Chelsea, London
SW10 9EL
Phone: 020 7351 5776
